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All General (3) Registration (2) Resolution (3) Data and Privacy (1)

Each grievance category has a predefined turnaround time (TAT) ranging from 3 days to 30 days, depending on the nature of the grievance.

If a grievance is not resolved within the prescribed TAT, it is automatically escalated to higher authorities as per the escalation matrix.

Citizen feedback collected after resolution helps improve service quality, monitor performance, and strengthen sanitation systems.

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