Sanitation grievance resolution with visibility, trust, and time-bound action.
The GRM gives citizens a structured way to register sanitation-related concerns, track progress, and receive accountable follow-up across Bihar.
Register
Choose the portal, helpline, mobile application, or assisted support channel most convenient to you.
Track
Use the grievance ID to follow progress, ownership, and status updates through the resolution cycle.
Resolve
Receive time-bound action, with escalation support where a grievance needs higher-level intervention.
Built to make grievance handling feel visible, dependable, and easier to access.
Lohiya Swachh Bihar Abhiyan (LSBA), under Swachh Bharat Mission - Grameen, aims to strengthen sanitation service delivery across rural Bihar. The GRM extends that mission by giving citizens a formal and trackable pathway for sanitation-related grievances.
The mechanism is designed to reduce uncertainty for citizens by making grievance intake clearer, timelines better defined, and follow-up more transparent from local resolution to escalation.
Complaints move through an identified monitoring and escalation structure.
Status visibility and formal grievance IDs make the process easier to trust.
Citizen feedback and reporting help strengthen sanitation delivery over time.
The GRM is intended to make sanitation grievance redressal more accessible, more accountable, and easier to navigate for every citizen.
Citizens can register a grievance through the channel that suits them best.
The GRM is built for both direct digital use and assisted registration, helping rural households, women, and elderly citizens access support more easily.
Online Portal
Register complaints digitally, receive a grievance ID, and check progress online.
Toll-Free Helpline
Trained support executives assist citizens during notified working hours.
Mobile Application
Track grievances, receive updates, and share feedback through a mobile-first channel.
Control Room Support
State and district monitoring teams help keep grievances moving toward resolution.
A structured workflow designed for follow-up, escalation, and closure.
Intake and logging
Each grievance is formally registered and tagged for monitoring rather than handled informally.
Routing and action
The complaint is forwarded to the authority concerned for action within defined turnaround expectations.
Escalation and feedback
Where timelines slip or action is incomplete, escalation and post-resolution citizen feedback support accountability.
Sanitation concerns covered by the GRM.
Timelines are defined grievance-wise so response responsibilities stay visible and field-level accountability improves.
All grievances are centrally registered and tracked so authorities can review progress, delay points, and citizen satisfaction more effectively.
Already registered? Check your grievance status.
Enter the unique grievance ID provided during registration to view the current status, timeline, and resolution progress.
Feedback closes the loop after resolution.
After grievance closure, citizens can receive feedback requests through SMS or WhatsApp to help improve sanitation service delivery and strengthen responsiveness.