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The GRM is a structured system established under Lohiya Swachh Bihar Abhiyan (LSBA) to address sanitation-related grievances through defined timelines, escalation levels, and monitoring mechanisms.
Any citizen can submit a grievance related to sanitation services and infrastructure created under LSBA or SBM-G.
Currently, grievances can be reported for Individual Household Latrine (IHHL) incentive payment, Community Sanitary Complex functionality, door-to-door waste collection, liquid waste management issues, and drainage cleaning.
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